Agree what good work looks like.
Set expectations people understand before their performance is reviewed.
ResourcesClarity
- Job description vs role scorecard: defining good performance in a Kenyan businessYour employee does everything in their job description and the business still suffers. Why that happens, and how a role scorecard writes down what the job is for.
- How to measure staff performance in roles without clear KPIs: a guide for Kenyan SMEsSome roles are valued for what doesn't go wrong. How to judge an accountant, PA or compliance officer on real evidence, without inventing numbers.
- Setting KPIs in a Kenyan SME: why teams hit their targets and the business still strugglesEvery manager's scorecard is green, yet margins are thin and cash is tight. How KPIs change behaviour, and the questions to ask before you set one.
How does clarity work in your business?
Founders can use the Quick Picture to reflect on this and the other five conditions. About three minutes, no sign-up.
DirectionConversationBoth waysFairnessLeadershipKenyan employment law